Privacy Policy

1. Who is responsible

OMBRIC LLC, 7411 S Gartrell Rd, Aurora, CO 80016, USA, is responsible for the personal information described in this policy: information about website visitors, people who contact us, and the contact and account details of our customers.

The content our customers put into the Service (procedures, checklist records, photos, notes, names and initials of their staff) is processed by us on their behalf. For that content, the customer is responsible and our Data Processing Agreement applies. Questions about it should go to the business that uses Ombric.

2. What we collect

• When you contact us: your name, business name, email address and what you write. The contact form on this website opens your own email app; the message reaches us as an email.
• When you hold an account: the name, email address, role and site of each User, sign-in details, and the account’s billing contact.
• When the Service is used: technical logs such as IP address, device and browser type, and the date and time of requests, used to run and secure the Service.
• On this website: our hosting provider records standard server logs. We do not use analytics or advertising cookies on this website.

3. Why we use it

• To answer your messages and prepare quotes.
• To provide the Service, manage accounts, send reminders and service emails, and provide support.
• To invoice subscriptions and keep business records.
• To keep the website and the Service secure and to prevent misuse.
• To meet our legal obligations.

Where data protection laws such as the GDPR apply, we rely on the performance of a contract, our legitimate interests in running and securing our business, and compliance with legal obligations.

4. Who we share it with

We do not sell personal information and we do not share it for targeted advertising.

We share it only with service providers that help us run Ombric, such as our hosting provider, our email delivery provider and the provider we use to issue invoices, under contracts that limit their use of it. We may also disclose it where the law requires, or to protect our rights and the security of the Service.

5. How long we keep it

We keep account information for as long as the account is active and for a reasonable period afterwards to deal with questions and legal obligations. We keep correspondence for as long as it is useful to the relationship. Business records are kept for the period required by law. Technical logs are kept for a limited period for security purposes.

6. Security

Connections to the website and the Service are encrypted over HTTPS. Accounts are protected by passwords and access is limited by roles. No system is perfectly secure, and we review our measures as the Service evolves.

7. Your choices and rights

Depending on where you live, including under Colorado law where it applies, you may have the right to access, correct, delete or obtain a copy of your personal information, and to object to or limit certain uses. To make a request, email contact@ombricllc.com. We will confirm your request, may need to verify your identity, and will reply within the period the law requires.

If you are a member of a customer’s staff, please send requests about the content of that customer’s workspace to your employer; we will help them respond.

8. International visitors

Ombric is operated from the United States. If you contact us from another country, your information is processed in the United States or wherever our service providers operate, with safeguards where the law requires them.

9. Children

The website and the Service are intended for businesses and are not directed to children under 16.

10. Changes and contact

We may update this policy and will change the date at the top when we do. Questions: contact@ombricllc.com, or by post to 7411 S Gartrell Rd, Aurora, CO 80016, USA.