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Procedures & checklistsRev. 26.11

Section 3 · Help center

The manual,in plain steps.

A guide for owners and managers setting Ombric up for the first time, followed by the questions we are asked most.

3.1

Your workspace

Your workspace is set up when your subscription starts. The account owner receives an invitation by email.

  1. 1.Open the invitation and choose a password.
  2. 2.Add your business name and your first site.
  3. 3.Check the time zone of each site: due times follow it.
3.2

Writing a procedure

Start with one routine you know well, such as opening.

  1. 1.Create a procedure and give it a clear name.
  2. 2.Add steps in the order they are done. Keep one action per step.
  3. 3.Where it helps, add a reference photo, or ask for a reading, a photo or a note.
  4. 4.Save. The procedure becomes Rev. 1.
3.3

Scheduling a checklist

A checklist is a procedure with a rhythm and a due time.

  1. 1.Choose the procedure to schedule.
  2. 2.Pick the rhythm: every day, certain days, or every few hours.
  3. 3.Set the due time.
  4. 4.Choose the site and the role responsible.
3.4

Sites, roles and your team

Roles decide which sheets people see; permissions decide what they can change.

  1. 1.Add each location as a site.
  2. 2.Create the roles your team uses (shift lead, kitchen, closing…).
  3. 3.Invite people by email and give each one a role and a site.
  4. 4.Give editing rights only to the people who write procedures.
3.5

Ticking on a phone

What your staff see when they sign in.

  1. 1.Today’s sheets for their site and role, with due times.
  2. 2.Each step in order, with its explanation and reference photo.
  3. 3.A tick per step, plus the photo, reading or note the step asks for.
  4. 4.Sign-off when the last step is ticked: initials and time are added automatically.
3.6

History and revisions

Every completed sheet is kept with its revision.

  1. 1.Open a site and a day to read its sheets as they were completed.
  2. 2.Open a procedure to see its revisions, dates and authors.
  3. 3.Edit a procedure to create the next revision; the team switches to it at once.
3.7

Reminders and reports

Decide who hears about late sheets, then read the week.

  1. 1.On each checklist, choose who is reminded when it runs late.
  2. 2.Open reports to see checklists due, done, late and missed.
  3. 3.Filter by site, role and period, then open any sheet from the report.
3.8

Your subscription

Plans are agreed with us in writing.

  1. 1.Your order sets out the plan, the term and the subscription fees.
  2. 2.Invoices are sent to the billing contact on your account.
  3. 3.To change plan, add sites or cancel, email us from the account owner’s address.
  4. 4.On cancellation, the service stays open until the end of the current term.

3.9 · FAQ

Questions we are asked

Q1How much does Ombric cost?

Plans are quoted on request. We size each plan around the number of sites, the people who use Ombric and how many checklists you run, then send a written quote. Your subscription fees are the ones set out in your order.

Q2Why are there no prices on the website?

Because a café with one site and a cleaning company with twenty rounds a day do not need the same plan. A quote takes one email and fits what you actually do.

Q3Is there a free trial?

We do not advertise a standard trial. Ask for a walkthrough: we show you Ombric on one of your own procedures, and any trial arrangement is agreed in writing with your quote.

Q4Do my staff need training?

Very little. Staff open today’s sheet on a phone and tick the steps in order. Writing procedures and setting schedules is done by owners and managers.

Q5Can I bring the procedures we already have?

Yes. You can type them in or paste existing text into a new procedure, then split it into steps.

Q6Does Ombric make my business compliant with health or safety rules?

No. Ombric records what your team did and when. You stay responsible for deciding what your procedures must contain and for meeting the rules that apply to you.

Q7Where is our data stored?

With a professional hosting provider, over encrypted connections. We process your records only to run the service for you, as set out in our Data Processing Agreement.

Q8How do I cancel?

Email us from the account owner’s address. Cancellation takes effect at the end of the current subscription term, and you can ask for a copy of your records before your workspace is closed.

Q9How do I reach support?

By email at contact@ombricllc.com, or by phone. We reply by email on business days.

Still stuck?

Write to us with your business name and what you were trying to do. We reply by email on business days.